Returns & Refunds
ClaudiaG Product Guarantee
ClaudiaG offers a 6 month product guarantee on the workmanship of all leather items, excluding leather jewelry, and a 90 day product guarantee on the workmanship of jewelry and non-leather accessories. Our guarantee does not cover lost items or damage caused by misuse, accident, wear and tear or neglect. The company reserves the right to deny a defective claim based on inspection of the product. In the event the item reported is defective, ClaudiaG will replace the item at no cost to the customer, and if the product is no longer available a credit will be issued of equal value for a new item of the customer’s choice. Any shipping costs you may incur to send the item to ClaudiaG are not refundable.
We stand behind our brand. It’s proof of our relentless pursuit of perfection. So if you experience any issues with quality or performance of our products, we’ll make it right. You may return your items for a refund within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please ship your item to:
ClaudiaG Collection - RETURNS
9002 Chimney Rock Rd Suite G105
Houston, TX 77096.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If you haven't received the refund after 5 business days please contact your credit card company, it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to the Returns address above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
Damaged or Incorrect Items
In the rare occasion that your product is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team at firstname.lastname@example.org or 1-800-945-4740.