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Our Shipping Promise: 

We know how exciting it is to shop ClaudiaG and we are equally excited to get your products in your hands! So we guarantee to process all in stock items within 1 business day of your order and send it your way! 

If you are not 100% delighted with your product, you can get a hassle-free return processed. See Returns for more information.

What is the processing timeline?

If you place your order before 1 PM CST, we will process and ship it the day you placed the order. If you place your order after 1 PM CST, it will processed and shipped on the following business day.

DOMESTIC SHIPPING

  • We offer FREE shipping in the United States! We use a mix of services and carriers to offer you the best service at the unbeatable price of FREE!
  • We generally ship orders within 1 business day and they will arrive at your doorstep within 2-4 business days, but may take up to 7. 
  • When you check out, you will have the option to expedite your package.
  • All orders are shipped via USPS unless otherwise specified in your tracking confirmation. A tracking number will be sent to you when your order ships. 
  • Entire order must be shipped to a single address. If there is no one present to sign for your package, it will still be left at the address provided. 
ClaudiaG is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by the carrier, ClaudiaG is no longer responsible for the package. Customer is responsible for shipping costs on returned merchandise. We ship Monday-Friday, excluding holidays.

INTERNATIONAL SHIPPING

We generally ship orders within 1 business day, however, it may take longer depending on volume. All international orders will be shipped via USPS First Class or Priority International. It generally takes 10-21 business days to arrive at your shipping address once it leaves the USPS facility. Please note that it may take longer than 10-21 business days depending on your country and customs agency. 

If there is no one present to sign for your package, it will still be left at the address provided.

ClaudiaG is not responsible for any stolen or lost packages. The customer must provide correct information prior to shipment. The customer is responsible for packages upon delivery. Once your package is accepted by USPS, ClaudiaG is no longer responsible for the package. Please note that limited tracking may be available with international shipments. We ship Monday-Friday, excluding holidays.

CUSTOMS

When receiving goods from a different country customs duty and import taxes may occur. Duties and taxes are due upon delivery with our standard service. ClaudiaG is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your country's customs agency. Charges do not always occur, however, depending on your country's thresholds for imported goods, you may receive a duties and tax charge. Payment of any duties and taxes is the customer's responsibility and these charges are generally paid for upon receiving your order. For more information regarding duties and taxes we recommend you speak with your local customs agency.
If you reject your package or if it is rejected by your local customs agency we will refund you for the cost of goods *excluding shipping* once we receive the goods back in our fulfillment center.

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